Shipping and Delivery
Shipping & Delivery
All in-stock products will be put through to shipping within one business day. Please check our opening hours in your timezone on our website and allow for some delays if ordering over a public holiday period.
Shipping to very remote areas can incur an additional shipping cost, which can only be determined based on the full delivery address. If your delivery address is very remote and you'd like to get a shipping cost confirmation please contact us via email so we can help you further.
Shipping Times
This table is an approximate guide for transit times for in-stock products.
| Delivery to Sydney, NSW | 1-3 days |
| Delivery to Melbourne, VIC | 2-3 days |
| Delivery to Brisbane, QLD | 1-2 days |
| Delivery to Canberra, ACT | 1-3 days |
| Delivery to Adelaide, SA | 3-4 days |
| Delivery to Perth, WA | 5-7 days |
| Delivery to Hobart, TAS | 4-5 days |
| Delivery to Darwin, NT | 8-10 days |
Dispatch
Please allow up to 48 hours for in-stock products to be shipped. This may vary during busy periods however the Dillenger team work very hard to ensure orders are shipped ASAP.
Back Orders
Products available on backorder will be shipped as soon as stock is available. Products available on back order are listed as such on the ‘product page’. We endeavour to ship our pre-sales as soon as possible in all cases. Products on back order are given the utmost priority to be completed in a timely fashion.
Cancellations
A cancellation of an order prior to shipment based on 'change of mind' or 'changing circumstances' is not offered.
Battery Storage
For customer's who are making their purchase for usage to occur at a later date after delivery, we strongly recommend that the battery is charged every four weeks. This is important for customers who purchase an electric bike conversion kit or separate battery as a gift in advance. Without regular charging, the batteries can be affected and the capacity can be decreased as the cells are left unused. For more information on battery care please see our full list of battery care recommendations.